Shipping policy

At Celinora Official, we strive to deliver your purchase as quickly and affordably as possible. We offer a range of shipping options to ensure you receive your items on your schedule.

Shipping Country

We are pleased to offer shipping to the United Kingdom.

Shipping Process

Our shipping process is divided into Handling Time and Transit Time.

Handling Time: All products require a production process. Therefore, our handling time is typically between 1 and 3 business days (Monday to Friday).
Transit Time: Once your order is ready and has left our warehouse, the transit time is approximately 7 to 8 business days (Monday to Friday)
Estimate delivery time: 8 to 11 business days (Monday to Friday). Please note that delivery times are estimates and may vary due to factors outside our control, such as weather conditions or courier delays.

Order cut-off Time:

5:00 PM (GMT) Greenwich Mean Time (London)

Shipping Fee:

Free Shipping Within The UK.

Shipping Method and Tracking

We primarily use Royal Mail for shipping. Once your order is processed, it will be completed by our shipping provider. All orders are shipped with tracking, and customers will receive a tracking number via email once the parcel is dispatched.

Undeliverable Packages

In the event that a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping costs incurred to reship the package.

Delayed Packages

While we do our best to ensure timely delivery, delays may occasionally occur due to weather, carrier issues, or other unforeseen circumstances. If your package is delayed beyond the estimated timeframe, please contact us, and we will assist in tracking and resolving the issue.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery. Email us at support@celinoraofficial.com with your order number and photos of both the packaging and the damaged item(s). Our team will review the issue and offer an appropriate solution.

Exchanges

We do not offer exchanges. To receive a different item, please place a new order and return the original item for a refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@celinoraofficial.com . Orders can only be cancelled before they are processed and shipped. Once an order has been shipped, it cannot be cancelled, but you may return it in accordance with our Refund Policy .

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Shipping policy